Privacy Policy
Last updated: February 2025
quisaliventa is committed to protecting your privacy and handling your personal information with care. This policy explains how we collect, use, store, and protect your data when you use our online business finance services. We operate under Australian privacy laws and take our responsibilities seriously.
Information We Collect
When you interact with our platform, we collect different types of information depending on how you use our services. Some information you provide directly—like when you create an account or contact us—while other data is collected automatically as you navigate our site.
Personal Information You Provide
- Full name, email address, and phone number when you register for an account
- Business details including ABN, business name, and trading information
- Financial information necessary for providing our services
- Communication preferences and feedback you share with us
- Payment details when you subscribe to our services
Information Collected Automatically
Our systems automatically gather technical information about your device and how you interact with our platform. This includes your IP address, browser type, operating system, page views, and timestamps. We use this data to improve our services and understand user behaviour patterns.
How We Use Your Information
The information we collect serves specific purposes related to providing and improving our services. We don't use your data for unrelated activities or share it unnecessarily with third parties.
Service Delivery
We use your information to provide our online business finance tools, process transactions, and deliver the features you've subscribed to access.
Account Management
Your details help us maintain your account, verify your identity, and provide customer support when you need assistance.
Communication
We send service updates, respond to your enquiries, and share important information about your account or our platform changes.
Improvement & Analysis
Analytics help us understand which features work well and where we can improve the platform experience for all users.
Marketing Communications: We'll only send you promotional emails if you've opted in to receive them. You can unsubscribe at any time using the link in any marketing email we send.
Data Storage and Security
Your information is stored on secure servers located in Australia. We use industry-standard security measures including encryption, firewalls, and access controls to protect your data from unauthorized access or disclosure.
While we take reasonable steps to secure your information, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential. If you suspect any unauthorized access to your account, contact us immediately.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account + 7 years | Legal and tax requirements |
| Transaction records | 7 years | Australian tax law compliance |
| Support communications | 3 years | Service quality and dispute resolution |
| Marketing preferences | Until you withdraw consent | Respecting your communication choices |
Sharing Your Information
We don't sell your personal information to anyone. However, we do share data with specific third parties who help us operate our services or where required by law.
- Payment processors who handle transactions securely on our behalf
- Cloud service providers who host our platform infrastructure
- Analytics tools that help us understand how users interact with our services
- Professional advisers including lawyers and accountants when necessary
- Law enforcement or regulatory bodies when legally required
All third-party service providers are contractually obligated to protect your information and can only use it for the specific purposes we've authorized. They're not permitted to use your data for their own marketing or other purposes.
Your Rights Under Australian Privacy Law
The Australian Privacy Principles give you specific rights regarding your personal information. You can exercise these rights by contacting us directly.
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of receiving your request.
Correct Your Data
If any information we hold is inaccurate or outdated, you can request corrections. You can update most details directly through your account settings.
Request Deletion
You can ask us to delete your personal information, subject to certain legal obligations that require us to retain specific records.
Object to Processing
You can object to how we process your data in certain circumstances, particularly for direct marketing purposes.
Lodge a Complaint
If you're unhappy with how we've handled your information, you can complain to us first. If unsatisfied with our response, you can contact the Office of the Australian Information Commissioner.
Cookies and Tracking Technologies
Our website uses cookies—small text files stored on your device—to improve your experience and help our platform function properly. Some cookies are essential for the site to work, while others help us understand usage patterns.
You can control cookie settings through your browser, but disabling certain cookies might affect how well our platform works for you. Essential cookies that enable core functionality can't be disabled if you want to use our services.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Most browsers allow you to view and delete cookies through their settings.
Children's Privacy
Our services are designed for businesses and individuals over 18 years old. We don't knowingly collect information from children under 18. If you believe we've accidentally collected data from someone under this age, please contact us so we can delete it promptly.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform.
The date at the top of this page shows when we last updated the policy. We encourage you to review it occasionally to stay informed about how we protect your information.
International Data Transfers
While we primarily store data in Australia, some of our service providers operate internationally. When your information is transferred overseas, we ensure appropriate safeguards are in place to protect it according to Australian privacy standards.
Any international transfers are conducted only with providers who meet strict data protection requirements and have contractual obligations to handle your information securely.
Questions About Your Privacy?
If you have questions about this policy or how we handle your information, we're here to help.
Email: help@quisaliventa.com
Phone: +61 452 452 352
Address: Shop 8, Style Arcade, 14-16 Franklin St, Griffith ACT 2603, Australia